Key Responsibilities
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Understand client business processes and product usage
Build domain knowledge in Field Sales Management, Learning Platforms, and Modern Retail
Gain strong product expertise across all features
Review BRDs, proposals, and delivery plans
Support hosting, technical setup, and client account creation
Perform minor product customizations as needed
Train end-users via online sessions, guides, and videos
Create and maintain help documentation
Conduct UAT with clients and report issues
Test new features and support client delivery planning
Ensure smooth go-live with client confirmation
Track client adoption and usage (MRR monitoring)
Provide ongoing support and meet SLA requirements
Record all support activities for review and audit
Ensure customer satisfaction and resolve issues quickly
Maintain strong client relationships and encourage referrals