Day-to-day responsibilities include
1.Outbound Calling: Make outbound calls to potential and existing customers to promote products and services and gather feedback
2. Customer Engagement: Build rapport with customers by understanding their needs and addressing their inquiries effectively
3. Lead Generation: Identify and qualify leads for the sales team based on conversations with customers
4. Follow-Up: Schedule and conduct follow-up calls to maintain customer interest and ensure satisfaction
5. Data Entry: Update customer information and call details in the CRM system
6. Appointment Scheduling: Set up appointments or meetings for the sales team with interested customers
7. Feedback Collection: Gather and record customer feedback to help improve products and services
8. Script Adherence: Follow calling scripts where applicable while adapting to spontaneous conversations as needed
Other requirements
1. Possess strong communication skills with a clear and confident phone presence.
2. Possess the ability to engage and persuade customers.
3. Possess basic computer skills and familiarity with CRM software.
4. Be enthusiastic, self-motivated, and eager to learn.
5. Previous experience in tele calling or customer service is a plus, but not required.